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Do you have questions concerning our solutions? Our growing database of frequently asked questions can help. Click on a tab of interest to find your questions.
uxpertise LMS can be set in enterprise or commercial mode.
In enterprise mode, all courses are free, and thus course registration can be done thru the catalog or by an administrator.
In commercial mode, courses can be paid or free based on the course settings. The enterprise process applies with the addition that paid courses will go through the shopping cart.
uxpertise LMS offers two types of payment for learners: credit card and invoicing. Credit card transactions are managed through Stripe, a secured payment gateway. Users can also checkout using Google Pay or Apple Pay.
Yes! The platform manages coupon codes and enables you to sell gift cards and gift courses.
Yes, taxes can be configured according to your location. Taxes are then displayed based on the location of your offices. A special tax module is integrated to calculate US taxes.
Yes, the platform allows you to make a full or partial refund for a transaction.
Of course! The registration validation feature can be activated for the entire course catalog or by course. Your team will be notified every time a course registration requires validation. You even have access to complete and easy-to-use report to view and validate registrations.
The course catalog is visible to all users of the platform. It can be displayed before login or hidden as needed. The catalog is organized in categories and sub-categories as needed.
It is possible to customize the catalog for different users by making the courses or categories visible to specific groups as opposed to public.
A search bar is available to quickly search different catalog items.
There are three types of activities possible on uxpertise LMS: in class or webinar (synchronous), online (asynchronous), or hybrid.
An activity can contain the following:
All of these are listed in the library.
Yes, it is possible to include barriers in the structure of a catalog element in order to prevent the learner from accessing other content if he has not, for example, completed the previous one or waited a certain number of days before he can access it.
You can also add prerequisites to content items (ex: an exam must be completed before the certificate is unlocked) and to a training activity (ex: Training activity ABC must be completed before enrolling to training activity XYZ.)
Yes, uxpertise LMS allows you to integrate webinars events to a training activity where the learner will be directed to the webinar platform of your choice such as Zoom, GoToMeeting, Google Meet, Microsoft Teams and more.
All you need is to insert the URL link when you create your online event on uxpertise LMS.
You can also manage learner attendance automatically or manually based on the type of event and your settings.
Trainers can keep their schedule updated in the platform to help administrators easily plan events.
uxpertise LMS enables you to create personalized certificates or badges to sustain your users engagement. They can then showcase their achievements by sharing them on social media. Badges are compatible with Open Badges technology.
The uxpertise LMS platform is white label which means you can brand it in your image. The platform will feature your logo, your brand color and your domain name. You will be able to customize the homepage, your promotions, your banners and images, your footer, and even create custom landing pages and custom fields.
uxpertise is designed for multilingual purposes – your content can be displayed in many languages just by pressing a button. Furthermore, you can easily edit your content in multiple languages. The platform is currently available in English and French, and more languages will follow.
Yes! uxpertise LMS is responsive. Users will be able to easily access the platform including its training activities on a desktop computer, laptop, tablet or mobile phone.
On desktop, users can use Chrome, Edge, Firefox, Opera, Safari. On mobile, users can use Chrome and Safari.
uxpertise LMS can be configured to fit your needs (public or private, transactional or non-transactional).
If your platform is public, users will be able to access your training directly by creating an account on your platform.
If you choose the private option, you will have to invite users yourself so that they can access your platform.
SSO with Google, Microsoft, and Facebook is available if desired.
Finally, you have the possibility of having an e-commerce platform where you can sell your training activities and products (book, promotional material, etc.). For this type of platform, the user will have to purchase the training before being able to access it.
That depends on you! When you create your training activities on uxpertise LMS, you can make the training available forever or for a limited-time (days).
Of course! uxpertise LMS offers a dashboard and a variety of reports that allow you to monitor activity on the platform in real time.
Our reports can be exported to Excel and certain information such as course completion can be communicated via API.
Yes! Our API can connect with your systems in order to accomplish many things such as single sign-on (SSO), account creation, course enrollment, and much more!
Absolutely! uxpertise LMS offers advanced management of groups and sub-groups as well as assignment of a supervisor for a group. The supervisor will be able to manage users within his group(s) by inviting them to join the platform, and enrolling them into certain training activities using the licenses he/she acquired.
This allows administrators to delegate certain tasks and optimize management of the platform.
uxpertise LMS offers various different roles on the platform such as administrator, trainer, supervisor, editor, learner, and more. These allow you to have control over the permissions and restrictions of each of your users, while offering you management flexibility. You can customize certain parameters for these roles.
Yes! Technical support for any issues (bugs) with the platform is included and is our priority. If you encounter any issues, you can contact our support team by phone Mondays thru Fridays from 9a.m. to 5p.m. EST (except holidays) or by email (ticket system) anytime. Our team will get back to you within 24 to 72 hours on business days.
Of course! A 3-hour training is offered as soon as your platform is opened.
In addition, we offer implementation, personalized support, data migration, and other types of packages. On demand support is also available.
There’s more! Each user role has its own PDF user guide accessible via the platform. Administrators also have access to a client platform which includes video tutorials.
Yes. Our internal team of developers will analyze your feature request, and propose a new feature to develop for you. Additional fees apply for custom development.
An API is available for uxpertise LMS. It enables you to create users, create groups, enroll users, obtain course completion status, and more. The API can also share the catalog information to enable you to display the catalog on a different website.
We offer API connection support on demand.
The exam session scores are very effective due to our double verification process. the combination of our software blocking all unauthorized resources and typical shortcut functions, the use of algorithms and a human proctor reviews of every exam session within 72 hours of completion, to flag any suspicious behaviours and assigns an integrity score based on the identity verification and session recordings which are escalated to the administrators of the institution.
We have built a concrete and robust model in terms of technology and man-power, which effectively scales to the current demand.
The uxpertise XP software can be downloaded on Mac, Windows, and Linux. The only system requirements are a laptop or desktop computer, a working built-in or external webcam and microphone, and an internet speed of at least 1 Mbps download and upload.
The uxpertise XP app and dashboard are available in English and French.
Each exam session is reviewed by an experienced proctor. You may not choose which proctor; however, administrators also have access to review the exam sessions.
The dashboard can be accessed by the professional proctors who review the exam. It can also be accessed by the administrators so that they can review the recordings, and set the conditions for the exams. Additionally, the administrators can add users referred to as “professors” who can be assigned to exams in order to review them as well.
The uxpertise XP dashboard has a built-in tool to create exams and set exam conditions. Alternatively, the uxpertise XP solution is integrated to our LMS platform, uxpertise LMS, where you can create exams from there as well. Supported question types for the built-in tool are multiple choice, select all the correct answers, and open-ended questions.
Absolutely! You will need the questionnaire’s URL link to add it to the proctored session’s settings. You will be able to invite test takers by email.
All data is stored on Microsoft Azure servers in Quebec with a redundancy center in Toronto. User data is kept on file for 1 week unless there is an issue with the session and recordings need to be reviewed for a longer period.
The parameters of the exam allow the administrator to determine what is and is not allowed during an exam session. For example, an administrator could decide to allow or not to take breaks or to have a book.
The uxpertise XP solution can be used by itself, however, if you would like to use it with other systems, this is most certainly possible. uxpertise XP is already integrated with our learning management system, uxpertise LMS. There is a possibility to integrate with Moodle and other systems upon request which will require an analysis and integration fee.
Yes! Technical support for any issues (bugs) with the solution is included and is our priority. If you encounter any issues, you can contact our support team by phone Mondays thru Fridays from 9a.m. to 5p.m. EST (except holidays) or by email (ticket system) anytime. Our team will get back to you within 24 to 72 hours on business days.
Of course! A 2-hour training is offered as soon as your platform is opened.
In addition, we offer implementation, personalized support, and other types of packages. On demand support is also available.
There’s more! Administrators have access to a client platform which includes video tutorials and a knowledge base.